We simplify work that gets stuck between people and systems.
A company can have good tools and still lose time when tasks are handed over. We choose a specific process and find where waiting, retyping or uncertainty arise.
What we improve.
The company has the data. But people often carry it between systems.
From order to delivery
The information needed is passed to the following steps, and changes have named recipients.
See how we connect systemsFrom document to approval
Supporting documents stay with the case, the approver knows why, and each exception has an owner.
See how we set up approvalsFrom operating data to decision
The overview shows the current status, where the information comes from and the limits of any estimate.
See how we prepare decision dataLeadership often finds out late.
Information arrives when a decision can no longer change much.
It shows up as
- exceeded capacity
- fluctuating margin
- delayed orders
- unstable cash flow
- unexpected queues of work
First we describe how things work today.
We measure processing time, manual work and how often problems occur. Then we design the target process. It may involve changing rules, using an existing feature, connecting systems or a new tool.
Before and after.
Before
A task arrives by email. Someone retypes it and passes it on.
After
The task enters the agreed process. Agreed steps run automatically.
- Exception
- It goes to a named person who decides on it.
- Management
- Status is available at any time, with alerts on deviations.
The improvement has to show in operations.
We judge the benefit by agreed indicators, the quality of results and how much the new process is used.
What we aim for
- less manual coordination
- shorter process lead time
- fewer errors
- lower operating cost
- less dependence on individuals
Where does manual work take most of your time today?
We go through your situation, the main obstacles and the information available. Together we decide whether a workshop, a review of a specific process or another step makes sense. The introductory call takes 30 minutes.