A solution needs clear rules after go-live too.
We add monitoring, responsibilities and procedures for errors and changes to every deployment. The operating scope depends on how important the process is and on the client environment.
How we approach it
- What we agree
- Access management, error tracking, alerts, backup and recovery, updates, running costs and hand-over of documentation.
- Where the application runs and where data is processed
- We distinguish where the application runs, where data is stored and where a connected model service processes it. Not every external service runs in the client environment.
- Who acts when something goes wrong
- An incident needs a point of contact, a responsible role and an escalation path. Support availability and response times are set by the specific agreement.
- How the solution can be taken over or ended
- Documented dependencies, licences, exports and a hand-over procedure make it possible to plan a change of supplier or a move to client management.
Where to go next
Where does manual work cost you the most time today?
We go through your situation, the main obstacles and the information you have. Together we decide whether a workshop, a review of one specific process or another next step makes sense.
The introductory call takes 30 minutes. Any further work is agreed separately.