Process automation across departments.
In a more complex process, speeding up one task is not enough. Inputs, hand-overs, approvals and exceptions need to be connected across several teams.
How we approach it
- What we design
- A shared case status, responsibilities, rules for follow-on steps and monitoring of errors.
- What we measure
- Total lead time, waiting, manual interventions and process cost. We also check that the problem has not simply moved to another department.
- How we start
- We pick one run from the moment a request is created until it is completed, and test the solution with the people involved in it.
Where to go next
Where does manual work cost you the most time today?
We go through your situation, the main obstacles and the information you have. Together we decide whether a workshop, a review of one specific process or another next step makes sense.
The introductory call takes 30 minutes. Any further work is agreed separately.